The Art of the Amazon Return Monitoring

 
Part of selling on Amazon is dealing with returns. Typically Amazon will notify the seller by email if a customer elects to return something they’ve bought, and money from that sale is taken from the seller’s account until the item has been mailed back. Forty-five days is the approximate length of time Amazon usually gives customers to return the merchandise. If the customer does not return the item, Amazon is generally consistent with returning any withheld funds back to the seller — however, this isn’t always the case.
 
It is incumbent on the seller to keep tabs on monitoring refunds vs reimbursements. If you sell less than $10,000 monthly, this is something you can reconcile on your own without taking too much time away from growing your business. Once you start hitting $25,000 month in sales, it’s time to consider purchasing AMZSuite (amzsuite.com) which takes out much of the heavy lifting with its automated watchdog functionality.
 
AMZSuite is an automated service designed to reconcile lost refunds and damaged inventory, remove negative feedback, and request reimbursements. Jacob Heinz, the owner of AMZSuite, estimates that their platform recovers 3-4% of a seller’s sales volume on a monthly basis. (This percentage will vacillate depending on the category of product you sell.)

 

However you choose to handle non-reimbursed returns, Heinz suggests keeping your requests to Amazon for reimbursement in small amounts so they will be handled quicker by first-tier agents. If you open five or more cases for damage inventory, for instance, Amazon will bundle the cases together and the response time from agents can take a week or longer.



 
Damaged inventory is another important aspect of the business which needs to be monitored. There are millions of products stored with Fulfillment by Amazon (FBA). Damages are consistently noted but seller’s aren’t always reimbursed for unsaleable merchandise.
 
Another functionality of the AMZSuite is the removal of Negative Seller Feedback (opposed to Negative Product Feedback). Part of using FBA is relinquishing culpability as it pertains to fulfilling orders — this becomes Amazon’s proverbial cross to bear. The process of deleting Negative Seller Feedback isn’t arduous but it is on the seller to monitor their own accounts and alert Amazon if there is a comment that needs to be removed. AMZSuite checks for new feedback every six hours, which allows sellers to follow-up at their (hopefully speedy) discretion.
 
There are a few other services available that will also take care of your returns once you sign up with them. It’s worth every penny since it takes a huge time monitoring returns off your hands. The more automated we get with our Amazon seller accounts management, the better.

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